Category Archives : Aviation Supplies


We’re extending our support hours…

Having listened to customer feedback and in recognition of our customers typical opening times, we’re extending our support hours at both ends of the day.

From Monday 14th July 2014, our Support Desk will be available:

Mon – Thur: 08:00 – 18:00
Friday: 08:00 – 17:00

Q. Has the process in which we log a support call changed?

A. No, you still log support calls in the same way: 01246 457170, support@merlinsw.co.uk or via the online support form.


Cromwell Group, Europe’s leading independent Industrial Product supplier, chooses Merlin Business Software

After becoming Merlin’s largest customer, the project that will see Merlin Business Software implemented in Cromwell’s sixty-six branches worldwide has now passed the half-way point and is set for completion in the final quarter of 2014.

Benchmarked against numerous software solutions, Cromwell’s decision to implement Merlin Business Software as their new company-wide, ERP system is testament to Merlin’s industry specific features, flexibility and its ability to be scaled to any sized business. Michael Kerins, Managing Director of Cromwell Group said. “I would suggest that for any business the decision to change their business software, something that touches and impacts every aspect of the company, isn’t one that should be taken lightly. Indeed we were certainly extremely diligent in our approach, reviewing many solutions before creating a shortlist and finally deciding that Merlin was the best fit for our business.”

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Google aims to make Android more lucrative for business users in next firmware upgrade

While Android’s popularity continues to grow at an exponential rate, it’s no secret that Google would love for their mobile OS to become even more lucrative for business users. Thus, Google plans on taking several steps to do just that for their successor to KitKat which should be released either during this year’s Google IO, or later in the fall, coinciding with their new Nexus smartphone.

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Recognising our customers. Merlin’s User of the Month for November 2013…

“After rekindling Merlin’s ‘User of the month’ campaign in October, the winner of the November ‘User of the Month’ accolade is Tim Merridew, IT Systems Manager, at Cherwell.”  As Russell Marsden, Marketing Manager declared “Tim, a trained Developer, has been selected for utilising Merlin’s Web Service Tool Set to create My Cherwell Online.”

Cherwell are a midlands based supplier of cleaning, hygiene and catering products and a leading member of the Nationwide Hygiene Group, the UK’s largest cleaning and hygiene supplies distribution group.

Tim Merridew explained that “My Cherwell Online, as its name suggests, is a customer-focussed online portal where customers can set up their account in a way which exactly matches how they go about purchasing consumables in their organisation. If required, order lists can also be defined which limit the products that an individual user is allowed to purchase and their expenditure can be controlled by setting a budget”. As Tim Merridew continued: “Merlin Business Software is written in such a way, that’s easy for an external developer, like myself, to understand quickly its underlying logic and workflow and be able to utilise this powerful resource, without the need for any specific or formal training.”

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Instock Disposables: Our Hosted Experience

Having dealt with Merlin Business Software since 2004 we have recently upgraded to the latest version of Merlin.  We are delighted we did as the new system has improved our efficiency immensely and has brought great benefits to our customers.

We have also taken a giant leap in technology by having our system hosted.  Business Continuity is an extremely important factor to us and the hosting solution allows us to access our system anywhere there is internet access.  This allows our depots to work independently, without the need for a connection to Head Office, enabling this continuity and giving our customers peace of mind.

Our concerns over system downtime during the upgrade were unfounded since the transition when we moved to the hosting centre was seamless across our multi depot organisation.

We can only thank Merlin for all their efforts and wonder why we waited so long to take the plunge!

Karen Main, IT Manager, Instock Disposables