Category Archives : Merlin News


We’re extending our support hours…

Having listened to customer feedback and in recognition of our customers typical opening times, we’re extending our support hours at both ends of the day.

From Monday 14th July 2014, our Support Desk will be available:

Mon – Thur: 08:00 – 18:00
Friday: 08:00 – 17:00

Q. Has the process in which we log a support call changed?

A. No, you still log support calls in the same way: 01246 457170, support@merlinsw.co.uk or via the online support form.


Cromwell Group, Europe’s leading independent Industrial Product supplier, chooses Merlin Business Software

After becoming Merlin’s largest customer, the project that will see Merlin Business Software implemented in Cromwell’s sixty-six branches worldwide has now passed the half-way point and is set for completion in the final quarter of 2014.

Benchmarked against numerous software solutions, Cromwell’s decision to implement Merlin Business Software as their new company-wide, ERP system is testament to Merlin’s industry specific features, flexibility and its ability to be scaled to any sized business. Michael Kerins, Managing Director of Cromwell Group said. “I would suggest that for any business the decision to change their business software, something that touches and impacts every aspect of the company, isn’t one that should be taken lightly. Indeed we were certainly extremely diligent in our approach, reviewing many solutions before creating a shortlist and finally deciding that Merlin was the best fit for our business.”

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Merlin Business Software become the latest approved supplier of the NMBS

Merlin Business Software is delighted to have been accepted by the NMBS Board as members and appointed as an approved supplier.

Chris Hayward, Managing Director at NMBS says. “At NMBS we are always keen to give our members the very best choice when considering purchasing their products and this is no more important than when offering our members access to the right software suppliers for their back office systems. We are therefore very pleased to welcome Merlin Business Software as a recognised supplier to our members.”

Ashley Jones, Merlin’s Sales and Marketing Director, says. “As Merlin Business Software has been supplying Merchants for over 40 years it’s interesting to note that 5% of NMBS Members, approximately 50 Merchants, already use Merlin solutions. It therefore made natural sense for us to align ourselves closely with NMBS, as we consider them to be the leading Buying Society for the Merchants sector; particularly in light of the newly formed NMBS – UNIMER “Super Group” for Independent Merchants.” Ashley continued “We look forward to developing a long and successful relationship with the NMBS and their members; as we, like the NMBS, are committed to strengthening and adding value to our customers in the sector.”

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Merlin customer, Kent Blaxill, appoints new Colchester branch manager

Andy McMahon has been appointed as the new Colchester branch manager for Kent Blaxill.

Mr McMahon was previously a manager at the company’s Bury St Edmunds branch, having earned promotions after joining the building supplies company as a sales representative in 2006.

“Andy has a very strong customer focus and will be ensuring we improve in areas where we can,” said Ron McConnachie, commercial director. “He will also be aiming to make us even better in areas where we do well. Andy has already made a big impact in his career at Kent Blaxill.”

The Colchester branch is Kent Blaxill’s largest store with 70 employees reporting to Andy.

Mr McMahon said: “I will be aiming to improve the Kent Blaxill experience for the customer visiting the branch and ensuring we have a feel good factor for customers and staff alike. We want to improve communication with the customer and I will also be making sure that the branch is in good shape for what promises to be an exciting year in 2014.”

 

Source: http://buildersmerchantsnews.co.uk/news/fullstory.php/aid/8691/
Kent_Blaxill_appoints_new_Colchester_branch_manager_.html