Explore Merlin Modules
Stock ManagementEasily action, track and update stock movements between suppliers, depots, locations and customers.
Sales Order ProcessingCreate sales orders and quotations quickly and easily via the web, trade counter and back office.
FinancialsFully integrated Sales, Purchase and Nominal Ledgers
Purchase Order ProcessingOptimise stock levels with Merlin's Suggested Purchase Orders feature, based on live data.
Contact ManagementComplete solution for customer, prospect and supplier management.
Merlin DashboardGet an at-a-glance, personalised view of your business's performance, in real time.
ReportingChoose from a suite of predefined reports, accessible from within Merlin or create, share and schedule your own.
System ControlCustomise Merlin to suit your business, without the need for bespoke modifications.
Optional ModulesHandle more of your business processes with our comprehensive range of optional modules.
Favourite Merlin Features
Scroll through the feedback from some of our customer’s users, when asked the question…
“What is your favourite Merlin feature and why?”
Favourite module/ feature?
What do you most like about the feature?
What benefits have you seen to your job role/ business since using the feature?
The CRM App has been very beneficial to our company as it saves time and our salesman who is out on off the office is able to enter sales orders or quotes and get the information sent into the office quickly which then means our customers get their goods quicker.
Our existing software package had served us well over a number of years but had become dated and was not going to meet the demands and requirements made on a modern system in today’s business environment. We looked at a number of different systems and companies and were given confidence in Merlin’s personnel at all levels being both accessible and able to handle data transfer, system implementation, on-going support and training issues. The Merlin system itself addressed key areas such as point of sale and stock control, providing a database operating platform which we felt would be an extremely important, user friendly tool to work with and enhance our business both today and in the future.
As a builder’s merchant with a wide variety of products and customers, a computer systems ability to handle a variety of stock information and complex pricing structures is key to our business. The Merlin system demonstrates this, in a fast and easy to follow way, meaning we are able to process orders both quickly and accurately. As we have grown and expanded as a business, we have required Merlin to be developed with us, and we have not been disappointed.
It is nine years since we decided to go with Merlin and we have been extremely happy with our decision. Merlin has proven to be a major success for us due to its modern and sophisticated features and its speed and ease of use. The continual improvements and enhancements made to Merlin reflect customer’s requests and Merlin’s willingness to provide and develop these within the software. We have an excellent relationship with the Merlin team, whose experience and knowledge, both of Merlin and our industry; have been key factors in our continued success with Merlin.
The ease of use, adaptability, reliability of Merlin Business Software makes it an efficient system; and from the company’s perspective allows instant viewing of sales figures and clients to increase efficiency in the business.
Merlin suited the company’s need in 2000 and continues to do so now. Improvements to the system over the years have reflected customers’ requests; certainly things that we wanted to see added are now all there. Merlin Business Software also offers excellent support and backup. Our business has grown significantly over the last 4 years and Merlin has kept pace. The host operating system and overall Merlin environment have also been tremendously stable, giving the impression of a mature and well proven system.
How has Merlin helped your business grow?
Merlin has allowed us to better define our activity in a number of market places. When we were purely servicing the fasteners it was a very narrow and bespoke field, we had to learn as we go with that diversification, and the quality of information we have been able to extract from Merlin has allowed us to act upon and grow into new places.
What are your favourite Merlin features?
The elements of Merlin we have particularly appreciated as a business are it’s a very simple package to pick up. It’s a very intuitive learning curve for new staff joining the business. Being a small family company and not having a dedicated IT department, or training HR department it’s a very important asset in terms of cost and how easily it integrates new staff into the business.
Equally there are other benefit…
We are delighted we chose Merlin Business Software as we find everyone at Merlin to be friendly, helpful and professional and we have built up a excellent working relationship. We also have no doubts that as our business grows the many features within Merlin Business Software will be more than capable of meeting our future requirements.
How has Merlin helped your business to operate and grow?
How it has helped us to operate and grow has been immense and Merlin has contributed to a 20% growth year on year for us.
What are the key features for Cash and Carries?
One of the key features of a cash and carry in this industry is the ability to do sales at the front using checkout and customers moving on from the checkout and going to a cash office to pay. That requires specific configuration which is very different from a lot of the other customers in the wholesale industry. Cash and carries require a very typical set up similar to a retail environment, where customers pick their items off the shelf and walk to the checkout, it is scanned by a user, and the customer then goes and pays. Merlin offers all the functionality for us to do exactly that. Merlin has as of …
I’ve been very pleased with the implementation of the system since the outset and the way that Merlin have provided the services so that Dougfield only have to worry about on-going success of the business and not the system. I that there is so much scope within Merlin that will provide even further benefits and advantages – I’ve found the Merlin multiple depots feature has helped improve the management of our branches. The kitting module has also been a useful tool as we build bathroom ranges and provide standard packs for contract bathrooms as well as retail customers. The regular software updates that Merlin provide free, as part of their support policy have been very beneficial as new features are made available and this also ensures that the system does not stand still unlike our previous system. In particular I’ve found the rel…
After being badly let down by earlier IT suppliers we were naturally hesitant about making a significant commitment to another solutions provider. However, our fears were unfounded as we quickly found Merlin’s staff to be very friendly and willing to help us address all areas of our business. It is clear today that we are a more focused and efficient company since we have been running the Merlin Software – looking back we wondered how we coped without it!