Favourite Features


Favourite Merlin Features

Scroll through the feedback from some of our customer’s users, when asked the question…

“What is your favourite Merlin feature and why?”

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Favourite module/ feature?

POD Imaging.

What do you most like about the feature?

POD imaging is a great feature, as everything you need is in one place and with a click of a button.

What benefits have you seen to your job role since using the feature?

Having POD imaging is all round better for our business giving better customer service and in turn saves manpower and money

Finding a proof of delivery and emailing it out to customer’s is straight forward, saving us a lot of time not having to look for paperwork.

Jonathan TownsendAlfred Dunham & Son
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Favourite module/ feature?

Implementation.

What do you most like about the feature?

I would like to extend our personal thanks for nominating Louise to be our guide through the implementation process and think this is the right time to tell you what a fabulous employee you have.  She has fitted in perfectly with our team; her open approach to everything, her great work ethic and her sense of fun qualifies her to be hence forth known as a Jascoteer!! For us a significant accolade.  Please pass on all our thanks to her for all the work that she and the rest of your team have completed to date…

John Charnock Jascots Wine Merchants
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Favourite module/ feature?

Haggle.

What do you most like about the feature?

The ease of quoting customers and matching prices while still being able to easily check profitability. This is a fantastic feature for the sales team.

What benefits have you seen to your job role/ business since using the feature?

It allows deals to be done very quickly as we know what the gross profit is on each line of the order and how any changes effect this.  We can make quick price adjustments knowing the profitability.

Duane BarryWessex Fixings
Female-Avatar

Favourite module/ feature?

Activity Notes.

What do you most like about the feature?

Traceability of who and when completed what action with the time and date along with notes attached to invoices when credit notes are processed.

What benefits have you seen to your job role/ business since using the feature?

Easy to solve problems/ mysteries that would normally have been quite time consuming on our previous system.

Cheryl ShoresF R Scott Ltd
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Favourite module/ feature?

Your support team.

What do you most like about the feature?

They are always calm and collected and keep their heads while all around me are losing theirs!!

What benefits have you seen to your job role/ business since using the feature?

Problems solved, updates installed, training issues smoothed.

Judith BullersFlotec Industrial Ltd
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Favourite module/ feature?

Drill down feature.

What do you most like about the feature?

If you are placing an order  for a customer on their account, or if you open up an invoice transaction that has already been created, you can right click the product to take you to the stock maintenance field. From here you can view the last time it was purchased or sold. This saves far more time than having to open up a seperate stock screen & is very helpful for a number of uses.

What benefits have you seen to your job role/ business since using the feature?

Efficieny when placing orders, especially when a customer is on the phone requiring information straight away.

Sarah KeighleyKey Engineering & Hygiene Supplies Ltd
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Favourite module/ feature?

Web Services Module.

What do you most like about the feature?

This feature has enabled us to start selling our products through our website.  We can control the product information, prices and stock availability shown on our website simply by inputting this information through Merlin.  This module also allows us to have a customer portal giving our customers and online gateway into the information in Merlin about their accounts.  Very valuable!

What benefits have you seen to your job role/ business since using the feature?

The Merlin Web Services Module has enabled another revenue stream into our business and will allow us greater communications with our customers which is key to all our businesses.  Personally I have gained a promotion into Management due to the success that our website has had thanks to the Web Services Module.

Gareth ChambersKent Blaxill
Female-Avatar

Favourite module/ feature?

Aged Debt Report.

What do you most like about the feature?

When I run the aged debt to screen to check old debts, I am now able to go into customer maintenance to then ring the customer. This makes the job of debt collecting much quicker. In the past we have had to export the report, print it or write down the old debts.

What benefits have you seen to your job role/ business since using the feature?

I can chase the debts much quicker, which in turn brings the money in faster, which keeps the money flowing which is benefical for any company.

Sophie PetrieKey Engineering & Hygiene Supplies Ltd
See more favourite features

Customers Testimonials

Butterfields
Our existing software package had served us well over a number of years but had become dated and was not going to meet the demands and requirements made on a modern system in today’s business environment. We looked at a number of different systems and companies and were given confidence in Merlin’s personnel at all levels being both accessible and able to handle data transfer, system implementation, on-going support and training issues. The Merlin system itself addressed key areas such as point of sale and stock control, providing a database operating platform which we felt would be an extremely important, user friendly tool to work with and enhance our business both today and in the future.
Simon WorboysManaging Director, Butterfields