Favourite Features


Favourite Merlin Features

Scroll through the feedback from some of our customer’s users, when asked the question…

“What is your favourite Merlin feature and why?”

male avatar

Favourite module/ feature?

POD Imaging.

What do you most like about the feature?

POD imaging is a great feature, as everything you need is in one place and with a click of a button.

What benefits have you seen to your job role since using the feature?

Having POD imaging is all round better for our business giving better customer service and in turn saves manpower and money

Finding a proof of delivery and emailing it out to customer’s is straight forward, saving us a lot of time not having to look for paperwork.

Jonathan TownsendAlfred Dunham & Son
male avatar

Favourite module/ feature?

Implementation.

What do you most like about the feature?

I would like to extend our personal thanks for nominating Louise to be our guide through the implementation process and think this is the right time to tell you what a fabulous employee you have.  She has fitted in perfectly with our team; her open approach to everything, her great work ethic and her sense of fun qualifies her to be hence forth known as a Jascoteer!! For us a significant accolade.  Please pass on all our thanks to her for all the work that she and the rest of your team have completed to date…

John Charnock Jascots Wine Merchants
male avatar

Favourite module/ feature?

Haggle.

What do you most like about the feature?

The ease of quoting customers and matching prices while still being able to easily check profitability. This is a fantastic feature for the sales team.

What benefits have you seen to your job role/ business since using the feature?

It allows deals to be done very quickly as we know what the gross profit is on each line of the order and how any changes effect this.  We can make quick price adjustments knowing the profitability.

Duane BarryWessex Fixings
Female-Avatar

Favourite module/ feature?

Activity Notes.

What do you most like about the feature?

Traceability of who and when completed what action with the time and date along with notes attached to invoices when credit notes are processed.

What benefits have you seen to your job role/ business since using the feature?

Easy to solve problems/ mysteries that would normally have been quite time consuming on our previous system.

Cheryl ShoresF R Scott Ltd
Female-Avatar

Favourite module/ feature?

Your support team.

What do you most like about the feature?

They are always calm and collected and keep their heads while all around me are losing theirs!!

What benefits have you seen to your job role/ business since using the feature?

Problems solved, updates installed, training issues smoothed.

Judith BullersFlotec Industrial Ltd
male avatar

Favourite module/ feature?

Web Services Module.

What do you most like about the feature?

This feature has enabled us to start selling our products through our website.  We can control the product information, prices and stock availability shown on our website simply by inputting this information through Merlin.  This module also allows us to have a customer portal giving our customers and online gateway into the information in Merlin about their accounts.  Very valuable!

What benefits have you seen to your job role/ business since using the feature?

The Merlin Web Services Module has enabled another revenue stream into our business and will allow us greater communications with our customers which is key to all our businesses.  Personally I have gained a promotion into Management due to the success that our website has had thanks to the Web Services Module.

Gareth ChambersKent Blaxill
male avatar

Favourite module/ feature?

Tech Support Notes and Picture on Stock record.

What do you most like about the feature?

To be able to look at a picture and documents related to a product while explaining to the customer.

What benefits have you seen to your job role/ business since using the feature?

Better description and comunication with customer on product.

Steven DycheJones and Clark
Female-Avatar

Favourite module/ feature?

Notes in Contact in Customer Maintenance.

What do you most like about the feature?

It has unlimited capacity to log all the notes as to the date, time and person who was contacted, and it gives you the option to set-up appointments right there.  We paste sensitve emails on the notes as well.  It is very useful for managing difficult accounts.

What benefits have you seen to your job role/ business since using the feature?

I supervise the Credit Control Section and just looking at the notes gives me a good idea of the status of every account.  The Sales department can see what goes on with the account, why it is on hard stop, etc.  The MD can see our notes.  The history of the acount is very well documented because of this feature.

Nancy GarciaRainbow Cleaning Limited
See more favourite features

Customers Testimonials

Dinstock
The totally integrated system provided by the Merlin Business Software which includes sales order processing, stock control, with full traceability, and manufacturing has enabled us to move forward with the speed required to enable us to achieve the certification needed for our future business development. We continue to work closely with Merlin, developing the software to mutually enhance our business along with the Merlin System as a whole.
Steve PaskinCommercial Director, Dinstock