How has Merlin helped your business grow?
Merlin has allowed us to better define our activity in a number of market places. When we were purely servicing the fasteners it was a very narrow and bespoke field, we had to learn as we go with that diversification, and the quality of information we have been able to extract from Merlin has allowed us to act upon and grow into new places.
What are your favourite Merlin features?
The elements of Merlin we have particularly appreciated as a business are it’s a very simple package to pick up. It’s a very intuitive learning curve for new staff joining the business. Being a small family company and not having a dedicated IT department, or training HR department it’s a very important asset in terms of cost and how easily it integrates new staff into the business.
Equally there are other benefits within its functionality that we found very much a time saver. There is an import facility that allows us to bring pricing in from our suppliers in the form of csv or excel documents, which allows us to update and constantly stay on top of prices changes, which was a very manually intensive process prior to introducing Merlin.
How has Merlin helped your business to operate and grow?
How it has helped us to operate and grow has been immense and Merlin has contributed to a 20% growth year on year for us.
What are the key features for Cash and Carries?
One of the key features of a cash and carry in this industry is the ability to do sales at the front using checkout and customers moving on from the checkout and going to a cash office to pay. That requires specific configuration which is very different from a lot of the other customers in the wholesale industry. Cash and carries require a very typical set up similar to a retail environment, where customers pick their items off the shelf and walk to the checkout, it is scanned by a user, and the customer then goes and pays. Merlin offers all the functionality for us to do exactly that. Merlin has as of late done a lot of development work for us to bring it right up there with the best packages that are out there on the EPOS front to be able to control case and trolley count, which is key to security in this environment…Also a key feature of this industry is the variety of special offers which includes multi deal discounts.
What is your favourite feature?
My favourite feature of Merlin is the Control Codes together then with a wealth of different functionalities that has been added over the last few years.
Control codes give Merlin the configurability that we as a business need to tailor it to suit our business.
After being badly let down by earlier IT suppliers we were naturally hesitant about making a significant commitment to another solutions provider. However, our fears were unfounded as we quickly found Merlin’s staff to be very friendly and willing to help us address all areas of our business. It is clear today that we are a more focused and efficient company since we have been running the Merlin Software – looking back we wondered how we coped without it!
The ease of use, adaptability, reliability of Merlin Business Software makes it an efficient system; and from the company’s perspective allows instant viewing of sales figures and clients to increase efficiency in the business.
I’ve been very pleased with the implementation of the system since the outset and the way that Merlin have provided the services so that Dougfield only have to worry about on-going success of the business and not the system.
I that there is so much scope within Merlin that will provide even further benefits and advantages – I’ve found the Merlin multiple depots feature has helped improve the management of our branches. The kitting module has also been a useful tool as we build bathroom ranges and provide standard packs for contract bathrooms as well as retail customers.
The regular software updates that Merlin provide free, as part of their support policy have been very beneficial as new features are made available and this also ensures that the system does not stand still unlike our previous system. In particular I’ve found the reliable, efficient and friendly support team have provided an excellent and satisfactory service.
Explore Merlin Modules
Stock ManagementEasily action, track and update stock movements between suppliers, depots, locations and customers.
Sales Order ProcessingCreate sales orders and quotations quickly and easily via the web, trade counter and back office.
FinancialsFully integrated Sales, Purchase and Nominal Ledgers
Purchase Order ProcessingOptimise stock levels with Merlin's Suggested Purchase Orders feature, based on live data.
Contact ManagementComplete solution for customer, prospect and supplier management.
Merlin DashboardGet an at-a-glance, personalised view of your business's performance, in real time.
ReportingChoose from a suite of predefined reports, accessible from within Merlin or create, share and schedule your own.
System ControlCustomise Merlin to suit your business, without the need for bespoke modifications.
Optional ModulesHandle more of your business processes with our comprehensive range of optional modules.
See Merlin’s upcoming events
8:45 - 16:00
NMBS Exhibition 2018
RICOH Arena, Foleshill
14/06/2018 - 17/06/2018
NMBS Conference 2018
Grand Hotel Dino, Baveno VB