Fasteners & Fixing

How has Merlin helped your business grow?
Merlin has allowed us to better define our activity in a number of market places. When we were purely servicing the fasteners it was a very narrow and bespoke field, we had to learn as we go with that diversification, and the quality of information we have been able to extract from Merlin has allowed us to act upon and grow into new places.
What are your favourite Merlin features?
The elements of Merlin we have particularly appreciated as a business are it’s a very simple package to pick up. It’s a very intuitive learning curve for new staff joining the business. Being a small family company and not having a dedicated IT department, or training HR department it’s a very important asset in terms of cost and how easily it integrates new staff into the business.
Equally there are other benefits within its functionality that we found very much a time saver. There is an import facility that allows us to bring pricing in from our suppliers in the form of csv or excel documents, which allows us to update and constantly stay on top of prices changes, which was a very manually intensive process prior to introducing Merlin.