Sales Order Processing

Sales Order Processing (SOP)


Create sales orders and quotations quickly and easily via the web, trade counter and back office telesales.

  • Offer alternative products where a product is out of stock or has been discontinued, with on screen prompts
  • Automatically apply a customers saved special prices
  • Cherry pick from a customers previous orders
  • Cross-sell with on screen linked items prompts
  • See the affect that discounts have on your margins in real time and protect your margins


Explore Merlin Modules

Sales Order Processing

Customer Special Pricing

Quickly and easily set-up customer special pricing in a number of ways for individual accounts or groups of customers

Sales Order routines

Purchase History – see at-aglance the customer’s previous purchase price of any product, with the ability to drill down and view all previous purchases.

Cherry Pick – duplicate previous orders, cherry pick and load items from previous orders or search your customers entire purchase history for a specific product.

Haggle – instantly see the affect that discounts have on your margins, enabling you to protect them when negotiating with a customer on a single item – what’s more, the haggled price can be saved away as the customers special price.


Web Services tool Set Merlin’s fully integrated web applications allow you to make the most of the opportunities of trading online, whether you’re already doing so or looking to develop your online presence. Allow new customers to find you and apply for an account online and give your existing customers access to manage all their account details

Proof of Delivery (POD)

Document imaging Improve cash flow and reduce paper chasing by instantly overcoming disputes with an electronic archive of all signed proof of delivery notes and purchase invoices.

Automatically associated with customer accounts by barcode when scanned, these can then be emailed or faxed directly to your customers from within.

Purchase and Credit Card Integration

AdFlex and Verifone

Chip and Pin – Merlin integrates with Verifone to process payments via debit and credit card.

Customer not present – Similarly AdFlex integrates with Merlin, enabling you to take payments over the telephone.

Notes and Warnings

Set warnings and/ or require authorisation when a user attempts to process an order outside a given parameter i.e. minimum gross profit margin. Notes can be set to appear to remind staff to get customer order numbers or to advise the customer that their payment is overdue.

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Customer testimonials:

It is nine years since we decided to go with  Merlin and we have been extremely happy with our decision. Merlin has proven to be a major success for us due to its modern and sophisticated features and its speed and ease of use. The continual improvements and enhancements made to Merlin reflect customer’s requests and Merlin’s willingness to provide and develop these within the software. We have an excellent relationship with the Merlin team, whose experience and knowledge, both of Merlin and our industry; have been key factors in our continued success with Merlin.