Implementation Programme
With a wealth of industry experience, our training and implementation team guide and advise you through our PRiME (Projects in a Managed Environment) methodology, used to manage your project from sale to go-live.


PRiME (Projects in a managed environment)

Chosen through experience the PRiME methodology has been adopted to ensure you get the best possible return on your investment.

The various stages encompass:

  • Establishment of a project team
  • Detailed business process analysis
  • System Configuration
  • IT Engineering Services
  • Installation of Test System
  • Data Conversion
  • Training
  • Document Design/Stationery
  • On-site go-live assistance and support

Each section has a staged approach detailing tasks that both parties must complete before moving on in the process.

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Customer testimonials:

Our existing software package had served us well over a number of years but had become dated and was not going to meet the demands and requirements made on a modern system in today’s business environment. We looked at a number of different systems and companies and were given confidence in Merlin’s personnel at all levels being both accessible and able to handle data transfer, system implementation, on-going support and training issues. The Merlin system itself addressed key areas such as point of sale and stock control, providing a database operating platform which we felt would be an extremely important, user friendly tool to work with and enhance our business both today and in the future.
Simon WorboysManaging Director, Butterfields