After you’ve gone live on Merlin, our support team are on hand to offer assistance and deal with any technical issues that may arise.

  • Dedicated ongoing assistance
  • Remote support
  • Specialist Support
  • UK call centre – 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday


Dedicated assistance

We fully appreciate the stresses a change in software can bring – therefore in order to give you the support you’ll require during the first couple of weeks, post go-live, you are assigned the dedicated assistance of a client services manager.

Ongoing Support

Available 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday, the Support Team are on hand to offer assistance with any technical issues that arise. Once logged, calls are assessed, prioritised and assigned to the technician who is deemed best to service your issue(s).

Specialist Support

In addition to our Software Technicians, there is always a Duty Trainer and Duty Engineer available to ensure all issues can be resolved as quickly as possible.

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Customer testimonials:

The totally integrated system provided by the Merlin Business Software which includes sales order processing, stock control, with full traceability, and manufacturing has enabled us to move forward with the speed required to enable us to achieve the certification needed for our future business development. We continue to work closely with Merlin, developing the software to mutually enhance our business along with the Merlin System as a whole.
Steve PaskinCommercial Director, Dinstock