Support


Support

After you’ve gone live on Merlin, our support team are on hand to offer assistance and deal with any technical issues that may arise.

  • Dedicated ongoing assistance
  • Remote support
  • Specialist Support
  • UK call centre – 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday

 

Dedicated assistance

We fully appreciate the stresses a change in software can bring – therefore in order to give you the support you’ll require during the first couple of weeks, post go-live, you are assigned the dedicated assistance of a client services manager.

Ongoing Support

Available 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday, the Support Team are on hand to offer assistance with any technical issues that arise. Once logged, calls are assessed, prioritised and assigned to the technician who is deemed best to service your issue(s).

Specialist Support

In addition to our Software Technicians, there is always a Duty Trainer and Duty Engineer available to ensure all issues can be resolved as quickly as possible.

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Customer testimonials:

Thomas-Graham
It is nine years since we decided to go with  Merlin and we have been extremely happy with our decision. Merlin has proven to be a major success for us due to its modern and sophisticated features and its speed and ease of use. The continual improvements and enhancements made to Merlin reflect customer’s requests and Merlin’s willingness to provide and develop these within the software. We have an excellent relationship with the Merlin team, whose experience and knowledge, both of Merlin and our industry; have been key factors in our continued success with Merlin.