After you’ve gone live on Merlin, our support team are on hand to offer assistance and deal with any technical issues that may arise.

  • Dedicated ongoing assistance
  • Remote support
  • Specialist Support
  • UK call centre – 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday


Dedicated assistance

We fully appreciate the stresses a change in software can bring – therefore in order to give you the support you’ll require during the first couple of weeks, post go-live, you are assigned the dedicated assistance of a client services manager.

Ongoing Support

Available 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday, the Support Team are on hand to offer assistance with any technical issues that arise. Once logged, calls are assessed, prioritised and assigned to the technician who is deemed best to service your issue(s).

Specialist Support

In addition to our Software Technicians, there is always a Duty Trainer and Duty Engineer available to ensure all issues can be resolved as quickly as possible.

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Customer testimonials:

As a builder’s merchant with a wide variety of products and customers, a computer systems ability to handle a variety of stock information and complex pricing structures is key to our business. The Merlin system demonstrates this, in a fast and easy to follow way, meaning we are able to process orders both quickly and accurately. As we have grown and expanded as a business, we have required Merlin to be developed with us, and we have not been disappointed.
James NortonFrank Key