Monthly Archives: March 2013


Duane Barry

Favourite module/ feature?

Haggle.

What do you most like about the feature?

The ease of quoting customers and matching prices while still being able to easily check profitability. This is a fantastic feature for the sales team.

What benefits have you seen to your job role/ business since using the feature?

It allows deals to be done very quickly as we know what the gross profit is on each line of the order and how any changes effect this.  We can make quick price adjustments knowing the profitability.


Cheryl Shores

Favourite module/ feature?

Activity Notes.

What do you most like about the feature?

Traceability of who and when completed what action with the time and date along with notes attached to invoices when credit notes are processed.

What benefits have you seen to your job role/ business since using the feature?

Easy to solve problems/ mysteries that would normally have been quite time consuming on our previous system.


Judith Bullers

Favourite module/ feature?

Your support team.

What do you most like about the feature?

They are always calm and collected and keep their heads while all around me are losing theirs!!

What benefits have you seen to your job role/ business since using the feature?

Problems solved, updates installed, training issues smoothed.


Sarah Keighley

Favourite module/ feature?

Drill down feature.

What do you most like about the feature?

If you are placing an order  for a customer on their account, or if you open up an invoice transaction that has already been created, you can right click the product to take you to the stock maintenance field. From here you can view the last time it was purchased or sold. This saves far more time than having to open up a seperate stock screen & is very helpful for a number of uses.

What benefits have you seen to your job role/ business since using the feature?

Efficieny when placing orders, especially when a customer is on the phone requiring information straight away.


Gareth Chambers

Favourite module/ feature?

Web Services Module.

What do you most like about the feature?

This feature has enabled us to start selling our products through our website.  We can control the product information, prices and stock availability shown on our website simply by inputting this information through Merlin.  This module also allows us to have a customer portal giving our customers and online gateway into the information in Merlin about their accounts.  Very valuable!

What benefits have you seen to your job role/ business since using the feature?

The Merlin Web Services Module has enabled another revenue stream into our business and will allow us greater communications with our customers which is key to all our businesses.  Personally I have gained a promotion into Management due to the success that our website has had thanks to the Web Services Module.