Merlin is an excellent system for sales-led businesses. The sales data is limitless, the system is flexible, and bespoke work can be provided for special requirements. Merlin offer an excellent service for all our IT needs, and manage to make matters clear and simple for those of us who are not computer specialists.
Our existing software package had served us well over a number of years but had become dated and was not going to meet the demands and requirements made on the business in today’s modern environment. We found Merlin helpful towards our needs, providing an up to date system which specifically addressed the wines and spirits industry.
As soon as Merlin went live, we were able to take immediate advantage of a number of features like the instant visibility of our customers’ spend profiles. Now we can see straight away what they have been buying, but more importantly, what they have stopped buying. The instant “Gap-sales” screen allows us to prompt the customer whilst entering their order for items they’ve had before but haven’t ordered today.
Reporting on Sales and Stock has also never been so simple for us, as there is either a standard report that fits the bill or a special report can be put together using the Merlin Report Generator or by exporting it to Excel!
We’re delighted with Merlin; if it hasn’t met our expectations it has surpassed them.
After using Sage for some time, it became clear that as the business moved forward we would need a more industry specific software package to meet our needs. Since installing Merlin in 2006, we as a company have gone from strength to strength and believe that Merlin Business Software has certainly contributed to our success.
Favourite module/ feature?
What do you most like about the feature?
I would like to extend our personal thanks for nominating Louise to be our guide through the implementation process and think this is the right time to tell you what a fabulous employee you have. She has fitted in perfectly with our team; her open approach to everything, her great work ethic and her sense of fun qualifies her to be hence forth known as a Jascoteer!! For us a significant accolade. Please pass on all our thanks to her for all the work that she and the rest of your team have completed to date…