With a wealth of industry experience, our training and implementation team guide and advise you through our PRiME (Projects in a Managed Environment) methodology, used to manage your project from sale to go-live.
Chosen through experience the PRiME methodology has been adopted to ensure you get the best possible return on your investment.
The various stages encompass:
Each section has a staged approach detailing tasks that both parties must complete before moving on in the process.
Training plays a key role during implementation to ensure you get the most out of the system.
Train the trainer
In order to minimise disruption within your business, we have found equipping key members of your staff with the knowledge and ability to train internally is the most cost-effective method – however if preferred we will also deliver end-user training.
Modular based training
Allows the relevant members of staff to be trained on the areas of Merlin they’ll be required to use in order to perform the job role.
Ongoing training
Training isn’t just available to you during Implementation – ongoing, refresher and new user training can be organised at any time for a nominal fee. Choose from having training at your premises or at our training facilities in Chesterfield and London.
After you’ve gone live on Merlin, our support team are on hand to offer assistance and deal with any technical issues that may arise.
Dedicated assistance
We fully appreciate the stresses a change in software can bring – therefore in order to give you the support you’ll require during the first couple of weeks, post go-live, you are assigned the dedicated assistance of a client services manager.
Ongoing Support
Available 8AM – 6PM, Monday to Thursday and 8AM – 5PM on Friday, the Support Team are on hand to offer assistance with any technical issues that arise. Once logged, calls are assessed, prioritised and assigned to the technician who is deemed best to service your issue(s).
Specialist Support
In addition to our Software Technicians, there is always a Duty Trainer and Duty Engineer available to ensure all issues can be resolved as quickly as possible.
Birchwood Price Tools
Blakeley Profiles LLP
CPD Direct Ltd
Dayla Ltd
Hopespare Ltd
Hopwells Ltd
Mayflower Washroom Solutions
Portafix
With a carefully selected range of core modules, Merlin is a fully integrated software solution for all your business processes.
Avoid overstocking and having ‘dead money’ sat on the shelf with Merlin. Our Stock Control provides you with control over all areas of Stock to help you to optimise your stock investment in a number of ways.
Maximise every sales opportunity with Merlin. Create sales orders and quotations quickly and easily via the web, trade counter and back office sales.
Merlin’s fully integrated Management Accounting system incorporates Sales, Purchase and Nominal Ledgers with full Sales and Purchase Ledger transaction posting and unlimited reporting and analysis.
Merlin makes Purchase Ordering easy, linking with the Stock Management, the Purchase Order Processing (POP) module facilitates real-time, accurate stock replenishment.
Merlin’s Contact Relationship Management (CRM) has been designed to proactively manage accounts, relationships, and interactions to ensure relationships are managed in a professional and efficient manner.
Merlin Analytics delivers advanced business intelligence and distributor analytics across manufacturing, distribution, wholesale and merchants. It’s your data, your way!
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